FAQ

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What is a Letter of Authority?

A Letter of Authority (LOA) is used to request important information from your existing or new supplier such as contract end dates, renewal prices etc. We require a letter of authority on your behalf, which allows us to handle the switch for you – saving you time. Please complete the letter within the welcome pack and return to the address below:

How long will it take to switch suppliers?

It usually takes 4-6 weeks to complete the full switch from one supplier to another; we manage this process for you, so you don’t have to. The transfer is seamless and your energy will not be cut off as a result of switching. We’ll keep you up to date if there are any transfer issues

What if my current supplier objects to the transfer?

As long as you provide the adequate notice before the contract end date, this should prevent the supplier from objecting to the transfer. The supplier could only object if there is any outstanding debt on the account, or you are still in contract with them. If you are still bound to a contractual agreement, we would postpone the transfer to the relevant date and simply re-apply to the supplier on your behalf. In this case, the prices may differ as the market fluctuates.

What is a rollover contract?

A rollover contract can be known as an Evergreen or Automatic Renewal; an agreement between your business and supplier that is automatically renewed . when the contract completes, this will remain in place until it is cancelled by either party. Most business contracts are Evergreen, which means they will automatically renew themselves if you don’t provide the relevant notice period- this could lead you to paying higher energy prices than necessary, and being unaware that it is happening.

How do I avoid rolling over onto higher prices?

This is our job! We understand how busy you are and therefore set a reminder to get in touch with you when it’s time to renew your UK energy plus contracts. Your Account Manager will contact you 180 days prior to your contract ending, to lock in the best prices and leave enough time to provide the adequate notice period on your existing contract.

What is an MPAN/MPRN?

Both of these numbers are unique reference numbers for your electricity and gas supplies. MPAN: This stands for ‘metering point administration number’ and relates to your electricity supply. It’s sometimes called a ‘supply number’ or ‘S number’. MPRN: This stands for ‘meter point reference number’ and relates to your gas supply. It’s sometimes referred to as an ‘M number’.

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  • Phone: 0330-0584001
  • 2-4 Carill Grove East
  • Manchester M19 3BT
  • United Kingdom

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UK Energy is one of leading Energy consultants and economical energy solution providers. We design best possible energy saving deal for covering all the diverse requirements in your business sites, Because we believe we grow with our clients.



UK Energy is one of leading Energy consultants and economical energy solution providers. We design best possible energy saving deal for covering all the diverse requirements in your business sites, Because we believe we grow with our clients.

Get in touch

  • Phone: 0330-0584001
  • 2-4 Carill Grove East
  • Manchester M19 3BT
  • United Kingdom