What is a letter of authority?
A Letter of Authority (LOA) is used to request important information from your existing or new supplier such as contract end dates, renewal prices etc. We require a letter of authority on your behalf, which allows us to handle the switch for you – saving you time. Please complete the letter within the welcome pack and return to the address below.

How long will it take to switch with us?
As long as you provide the adequate notice before the contract end date, this should prevent the supplier from objecting to the transfer. The supplier could only object if there is any outstanding debt on the account, or you are still in contract with them. If you are still bound to a contractual agreement, we would postpone the transfer to the relevant date and simply re-apply to the supplier on your behalf. In this case, the prices may differ as the market fluctuates.

What if my current supplier objects to the transfer?
We’ve talked about switching business energy in the UK Energy Plus News Centre time and time again. Switching your business electricity or business gas supplier can often be terrify, very hard job, but it need not be due to our complete and thorough energy switching service. You can take advantage of all the (ability to do things very well) and tools available here at the site, but you will probably want some background information on why this has become so important for your business.

What is a rollover contract?
A rollover contract can be known as an Evergreen or Automatic Renewal; an agreement between your business and supplier that is automatically renewed . when the contract completes, this will remain in place until it is cancelled by either party. Most business contracts are Evergreen, which means they will automatically renew themselves if you don’t provide the relevant notice period- this could lead you to paying higher energy prices than necessary, and being unaware that it is happening.

How do i avoid rolling over onto higher prices?
This is our job! We understand how busy you are and therefore set a reminder to get in touch with you when it’s time to renew your UK energy plus contracts. Your Account Manager will contact you 180 days prior to your contract ending, to lock in the best prices and leave enough time to provide the adequate notice period on your existing contract.

What is an mpan/mprn?
Both of these numbers are unique reference numbers for your electricity and gas supplies. MPAN: This stands for ‘metering point administration number’ and relates to your electricity supply. It’s sometimes called a ‘supply number’ or ‘S number’. MPRN: This stands for ‘meter point reference number’ and relates to your gas supply. It’s sometimes referred to as an ‘M number’.